Information Technology Services

IT Help Desk - Call 64600

Technology Support Services

In order to ensure exceptional service to all employees and students, Information Technology Services offers complete technical support services at all campuses, including desktop support, open lab services, printing support and more.  We also offer an online helpdesk to submit a request for assistance at your convenience.  Please see our technical support page for further information on how to request assistance.

Network Operations

Network Operations is responsible for operating the college’s servers and network equipment. Our goal is to provide a stable and responsive platform for the various network services the college offers. In concert with our internal and external service providers, we monitor the network and servers, troubleshoot performance and security issues, and assist users with access to the college’s network resources.  We also are responsible for planning and implementing expansions of the network to ensure it meets the college’s current and future needs.

Projects Analysis & Development

The PAD Office provides Bluegrass Community & Technical College with premier Information Technology and business expertise best practice services. In everything we do, our mission is to improve the quality of Information Technology and align those services with the business needs of the college. BCTC PAD offerings include proactive Information Technology planning, open access and communication, innovative and flexible partnerships, continuous service improvement and end user inclusion and engagement services. When we say “Project Management, Data Analysis and Process/Policy Development, we take it seriously. Contact us to jumpstart your technology planning and project needs.

Administrative Computing Services

Applications Development

We offer full-scale, enterprise level development for departmental, college-wide applications. Following a very strict development cycle, we work with the client from idea conception to implementation and training. From database development to simple data queries, we will ensure your application is easily accessible to your target audience and your employees.

Distance Learning Technology

Many years of experience in the field of distance (online) learning gives us the unique ability to assist all faculty with the development of course content that is both dynamic and effective. We can completely transition your on-campus content to a distance learning format using the most up-to-date, accessible technology available.  If you are thinking of taking the plunge in to the distance learning environment, let us be your first stop to discuss your needs as a faculty member.

Technology Training

New technology is constantly being released and you need to know how it works. We recently added to our ability to offer training close to you by opening a new Technical Resource Center (TRC) at the Leestown Campus. This new center compliments our current Cooper Campus (TRC) by allowing us to offer the same classes at both locations.  We offer training in the form of structured training sessions and we'll also offer one-on-one training for those people who feel they need the personal service.

Web Services

Simply put, this is everything Web related at the college...from the website to the Intranet. We've trained over 120 Content Managers to manage the content in their areas of expertise and we continue to provide training and assistance to all areas of the college.  More information will be coming soon as we continue to work closely with KCTCS (serving on multiple committees) in order to broaden the Web presence and create a "student first" web presence.