ConceptKCTCS/KCTCSConcept Password, Blackboard, and Student Account Issues | BCTC

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Password, Blackboard, and Student Account Issues

Here you can find solutions to some common issues. If you need further assistance or if you have a problem that is not addressed here, feel free to Contact Us.

Please note: It is not advisable to give out your passwords, Social Security Number (SSN), Student ID number, or any other personal information to unknown recipients. To protect yourself from account hacking, identity theft, and/or fraud, please refrain from giving out your personal information to any unknown third parties.

Why am I not able to activate my student email?

You must register for classes before you can activate your student email. You can register for classes at the following link: http://bluegrass.kctcs.edu/Admissions. To search the schedule of classes, please see the Registrar's Office website.

You can then activate your account via the User Account Center.

I am having issues logging into my KCTCS account (email, PeopleSoft, Blackboard, etc.). How do I reset my password?

To reset your password, you will need to go to the User Account Center and provide only two of the following four options when prompted:  

  1. your student ID number,
  2. social security number,
  3. admissions application reference number,
  4. and/or personal email address.

Filling out more than two options will sometimes result in error.

For more information including instructions on how to reset your password, visit the Current Students page.

How do I set up BCTC email on my smartphone (Students)?

Mobile device configuration will vary depending on the device. Android and iPhone general instructions are listed below.  For more detailed instructions on these (and other devices), visit the Microsoft Mobile Phone Setup Wizard.

Android

  1. Navigate to Account Settings, and select Add Account
  2. Choose Microsoft Exchange Activesync
  3. Enter your email address and password
  4. If prompted to accept the Activation Agreement, select Yes
  5. When prompted to enter Domain, scroll to the bottom and select Manual Setup
  6. Enter Outlook.com in the Exchange server field
  7. If prompted that "Outlook.com must be able to remotely control security features", select Yes
  8. Set any account options required
  9. Name your account
  10. If prompted to "Update Security Settings", click Activate

iPhone

  1. From Settings, select Mail Contacts Calendar
  2. Select Add Account
  3. Select Microsoft Exchange as the account type
  4. Enter your email address in both the Email Address and Username fields
  5. Enter your password in the Password field
  6. If prompted that settings could not be determined, click Continue
  7. If asked for server name, enter m.outlook.com
  8. Save the configuration

How do I set up BCTC email on my smartphone (Faculty and Staff)?

The instructions below provide general guidance for both iPhone and Android.  Keep in mind that the instructions are not version specific, so depending on which version of mobile device you use, some options may vary.

Note: All KCTCS owned devices should be password, or PIN protected.  In addition, any personal device that is configured to receive mail from KCTCS.edu may be required to set an unlock PIN.  It is the responsibility of all Faculty, Staff, and Students to responsibly maintain confidential information in a secure manner regardless of method of access. 

iPhone

  1. From Settings, select Mail Contacts Calendar
  2. Select Add Account
  3. Select Microsoft Exchange as the account type
  4. Enter your email address, Username, & Password.  In the Domain field, enter KCTCSACC (If your email has been migrated to Office365, enter your email address as the username and leave the domain field blank.)
  5. If prompted that settings could not be determined, click Continue
  6. If asked for server name, enter webmail.kctcs.edu (If your email has been migrated to Office365, enter m.outlook.com as the server name.)
  7. Save the configuration
    NOTE: If you elect to sync Contacts, it is recommended that you also select "Keep on my iPhone" to avoid contact deletion.

For more information see the graphical walkthrough - Set Up Office 365 Email on iOS.

Android

  1. Navigate to Account Settings, and select Add Account
  2. Choose Microsoft Exchange Activesync or "Corporate"
  3. Enter your email address and password and select Manual Setup
  4. If prompted to accept the Activation Agreement, select Yes 
  5. In the Domain\Username field, enter KCTCSACC\ followed by your username (ex. KCTCSACC\jsmith0001 or if your email has been migrated to Office365, enter your full email address as the username). 
  6. Enter your password in the Password field. 
  7. Enter webmail.kctcs.edu in the Server field (If your email has been migrated to Office365, enter m.outlook.com as the server name.)
  8. Select the "Use Secure Connection" checkbox
  9. If prompted that "Outlook.com must be able to remotely control security features", select Yes
  10. Set any account options required
  11. Name your account
  12. If prompted to "Update Security Settings", click Activate

For more information see the graphical walkthrough - Set Up Office 365 Email on Android.

Blackberry

On a Blackberry you may need to use the Blackberry website (https://bis.na.blackberry.com/html) for your cell phone provider.

You must choose a Microsoft Exchange account:

  • Email Address: Your personal KCTCS email: USERNAME@kctcs.edu (e.g. jsmith0001@kctcs.edu)
  • Email URL: https://webmail.kctcs.edu/owa
  • Username: USERNAME@kctcsacc.ds.kctcs.edu (e.g. jsmith0001@kctcsaac.ds.kctcs.edu)
  • Mailbox: USERNAME (e.g. jsmith0001)

Can I access my student email after I graduate?

Your account will become inactive after you graduate. You will have a certain amount of time right after you graduate before it will become inactive.

Why can’t I log into Blackboard?

If you are having trouble logging into Blackboard, please note that KCTCS Blackboard will be unavailable every Sunday 1:00 a.m. to 5:00 a.m. EST for regularly scheduled maintenance.

For any other Blackboard related issue, you can contact them directly via their 24/7 toll-free Technical Support number: (866) 590-9238.

Who do I contact for general Blackboard issues?

For any Blackboard related issue, you can contact them directly via their 24/7 toll-free Technical Support number: (866) 590-9238.

You can also visit their Student Support and Help webpages.