Policies and Procedures

Press to View ITS Usage Policies and Procedures (PDF 115 KB)

Mission Statement

  • Purpose of Information Technology Services

Faculty/Staff/Student Support and Usage

  • Supported, Unsupported, Mandated and Prohibited Software
  • Technology Service Requests

Computer Classroom/ Open Lab Software Request Policy

  • Request Policy, including deadlines to apply for classroom and lab software

Telephone Usage

  • Instructions on installations and repairs
  • Cell phone and pager requests

KCTCS Peoplesoft and E-mail User Accounts

  • Contact for Peoplesoft access
  • BCTC official e-mail

Activating BCTC Student E-mail and Peoplesoft Accounts

  • Steps to activate account
  • How to reset e-mail password
  • Password Requirements

BCTC Distribution Lists Policy

  • Distribution list types
  • Rules on access and maintenance of distribution list

Digital Locker / Personal Web Space

  • Access to disk space on central district-wide server

Departmental Web Content

  • Responsibilities of Content Manager

Web Accessibility

  • Accessibility guidelines

Distance Learning

  • Blackboard Course Management System

Information Technology Enterprise System

  • Portal for employees to web-based departmental and college wide applications

Technology Training

  • Training offered to all Faculty and Staff by appointment, walk-in or through training courses

Open Computer Lab Policies

  • Rules for faculty and students while in the lab

Off Campus Equipment Requests

  • Requirements for equipment requests

Wireless Networking

  • Campus wireless network

Administrative Rights to Faculty / Staff Workstations

  • Process to obtain administrative rights

Hacking / Network Scanning

  • Policy on hacking and network scanning

Scheduling of Updates

  • Software updates

Operating Systems

  • Determination of operating system


  • Responsibilities of users on file acceptance


  • Responsibilities of users to back-up files

Technology Purchasing Guidelines

  • Guidelines for purchases
  • Items considered technology related purchases

IT Related Purchases for At Home Use

  • Microsoft and McAfee software benefits for KCTCS students and employees.