Policies and Procedures

ITS Usage Policies and Procedures (PDF 115 KB)

Mission Statement

• Purpose of Information Technology Services

Faculty/Staff/Student Support and Usage

• Supported, Unsupported, Mandated and Prohibited Software
• Technology Service Requests

Computer Classroom/ Open Lab Software Request Policy

• Request Policy, including deadlines to apply for classroom and lab software

Telephone Usage

• Instructions on installations and repairs
• Cell phone and pager requests

KCTCS Peoplesoft and E-mail User Accounts

• Contact for Peoplesoft access
• BCTC official e-mail

Activating BCTC Student E-mail and Peoplesoft Accounts

• Steps to activate account
• How to reset e-mail password
• Password Requirements

BCTC Distribution Lists Policy

• Distribution list types
• Rules on access and maintenance of distribution list

Digital Locker / Personal Web Space

• Access to disk space on central district-wide server

Departmental Web Content

• Responsibilites of Content Manager

Web Accessibility

• Accessibility guidelines

Distance Learning

• Blackboard Course Management System

Information Technology Enterprise System

• Portal for employees to web-based departmental and college wide applications

Technology Training

• Training offered to all Faculty and Staff by appointment, walk-in or through training courses

Open Computer Lab Policies

• Rules for faculty and students while in the lab

Off Campus Equipment Requests

• Requirements for equipment requests

Wireless Networking

• Campus wireless network

Administrative Rights to Faculty / Staff Workstations

• Process to obtain administrative rights

Hacking / Network Scanning

• Policy on hacking and network scanning

Scheduling of Updates

• Software updates

Operating Systems

• Determination of operating system

Anti-virus

• Responsibilites of users on file acceptance

Back-ups

• Responsibilities of users to back-up files

Technology Purchasing Guidelines

• Guidelines for purchases
• Items considered technology related purchases

IT Related Purchases for At Home Use

• Microsoft and McAfee software benefits for KCTCS students and employees.