Work Order Requests

Work Order Request Process:

• Any work order requests from faculty, staff or students should be submitted via the M&O work order system.
• The M&O work order program is a web-based program and is accessible from any computer at https://legacy.bluegrass.kctcs.edu/ites/
• Use your KCTCS user name and password to log on;
• Once you are logged on select "M&O Work Orders" from the main menu;
• Click on this link to expand the menu, you will see three options;
• Submit Work Order - Select this to submit a new work order ticket
• Current Work Order - Review the status of your open work order
• Closed Work Order - Review the details of completed work orders
• M&O will respond to individual work requests within two (2) business days, unless a specific date is indicated that the work is to be done. Most jobs should be completed within two (2) weeks unless there are extenuating circumstances.
• The ITES work order system is the mandatory method of placing work orders with M&O.
• M&O will no longer accept requests via e-mail, phone or hallway conversations or by any other means of communication.
• Please give a three (3) day notice for all work requests; no request may be made more than thirty (30) days in advance.
• For emergency requests please submit the work order via the new ITES, and then call M&O to discuss further details.