Professional Development Opportunities

Below is a list of professional development opportunities offered at BCTC and at venues external to BCTC. Those opportunities that are offered by BCTC groups and/or opportunities that are available at a low cost are noted for your convenience. Links to the Teaching and Learning Center and the Technology Tutorials and Training are also available in the navigation bar to assist BCTC employees with their professional development needs.

To include other PD opportunities on this page, please contact Miranda Hines.

Opportunity (Click on link for more information)


by Groups

at a
Low Cost

Supervisory Management Essentials Sept 2014-May 2015
Communicating With Tact & Finesse October 14, 2014   X
Division Friday Professional Development October 17, 2014
Kentucky Manufacturing Innovation Conference October 24, 2014
Dr. Jekyll and Mr. Hyde: Addressing Customer Behaviors October 29, 2014 X
How to Handle Employee Excuses October 30, 2014   X
Group Goal-Setting & Project Planning October 31, 2014   X
Telephone Skills for Administrative and Front-Desk Professionals November 3, 2014
Fall 2014 Speaker Series: Dr. Steven Pavey November 5, 2014
Fall 2014 Speaker Series: Death Row Exoneree November 10, 2014
Kentucky Convergence Conference November 13-14, 2014   X
Building Trust & Cooperation Across Organizational Lines November 17, 2014
How to Negotiate with Customers: Handling Unreasonable Demands November 19, 2014   X
Fall 2014 Speaker Series: Jeff Scheff November 20, 2014
Dr. Jekyll and Mr. Hyde: Addressing Customer Behaviors November 21, 2014 X
Setting Clear Goals & Performance Expectations for Employees November 24, 2014   X
The Supervisors' Guide to Giving On-Target Directions, Helpful Feedback & Constructive Criticism December 12, 2014   X
The Southeastern Writing Center Association 2015 Conference February 19-21, 2015    
ADA Resources & Training Ongoing   X
Canvas Network
CLEP Online Training Sessions Ongoing
Continuing Education and Professional Development Ongoing X X
Coursera Ongoing   X
Go2Knowledge Ongoing   X
ED2Go - Personal Enrichment/Professional Development Courses Ongoing X X
Friday Live! Ongoing   X
Innovative Educators Ongoing
National Seminars Training Ongoing
QEP/Read for LIFE Professional Development Ongoing  
The Remote Advisor Ongoing X X
WADA ADA Live! Ongoing   X

September 2014 - May 2015 | Supervisory Management Essentials

This training addresses supervisory skills such as communication, coaching, change management, and organizational development.  At this time, we are in the process of converting these modules to an online format and adding information related to business procedures and human resource requirements. We hope to complete this transition and make the online modules available during the Fall 2014 semester.  All full-time supervisors at BCTC are encouraged to complete this training. Certification will be offered upon completion of all four modules. Until then, you may review the PowerPoints used during 2013-14 by going to the PD Resources page.             

October 14, 2014 | Communicating With Tact & Finesse | Gail Cohen, National Seminars | Leestown, C136 | 2:00 - 3:30 p.m. | FREE WEBINAR

One communication blunder can trash your reputation for people don’t simply forgive and forget when we say the wrong thing. Think about it. Communication sets the stage for how you get work done through others ... how you get what you need ... how you forge relationships that will propel you forward. Without solid communication skills none of those things are possible. Instead, you face conflict ... stress ... misunderstandings and frustration (just to name a few). With so many opportunities riding on what you say, you simply must have solid, effective communication skills. Get the secrets you need to be a powerful, confident communicator for when it matters most to you and your career.

Attend this webinar to learn techniques like:

  • The art of diplomacy — keys to communicating with difficult people and in tough situations
  • How to eliminate confusion — communicate clearly in a way that eliminates misunderstandings
  • Secrets to building rapport — get your point across without appearing pushy
  • Active-listening skills — master the most undervalued communication tool                 

October 17, 2014 | Division Friday Professional Development | Newtown Campus

Division Friday Professional Development will provide Blackboard Open Lab, Starfish Training, and Course Reviewer Training. To learn more about these trainings and to register, go here.                 

October 24, 2014 | Kentucky Manufacturing Innovation Conference | Lexington, KY

The Kentucky Association of Manufacturers and the Kentucky Chamber of Commerce have come together to host the first Kentucky Manufacturing Innovation Conference. This one-day event is designed to bring the state’s manufacturers together to discuss, share and learn about cutting edge manufacturing innovations and technologies that can help increase productivity, improve quality and add to the bottom line. The conference is an initiative of BEAM, the Bluegrass Economic Advancement Movement, a partnership among the mayors of Lexington and Louisville and the Brookings Institution.

Details and agenda will soon be available here.

To register, go here.                       

October 29, 2014 | Dr. Jekyll and Mr. Hyde: Addressing Customer Behaviors | Miranda Hines, PD Manager | Leestown, C136 | 2:30 - 4:00 p.m.

Everyone has customers, whether that is a student, a colleague, or a community member. Sometimes, our interactions with those people leave us wondering what potion they drank to bring on the challenging behaviors we’ve all observed. This interactive training will identify some difficult customer behaviors, explore possible responses to those behaviors, and provide an opportunity to practice saying what you can do rather than saying "no".

Participation in this session is limited to accommodate discussion and activities. For more information, contact Miranda Hines.

To register for this session, go here                       

October 30, 2014 | How to Handle Employee Excuses | Jodie Beth Galos, National Seminars | Leestown, M128 | 2:00 - 3:30 p.m. | FREE WEBINAR

If you’re in management, you’ve probably heard every excuse in the book at this point — from a lack of clarity on your part to someone else dropped the ball to the dog ate my project. Some employees simply refuse to stand up and take accountability for their failures.

How you handle employee excuses can make a big difference in how your organization operates. If you let employees pass the buck and shift blame elsewhere, you risk creating a culture that doesn’t value personal responsibility. On the other hand, sometimes circumstances are out of a person’s control. It’s your job as a manager to know the difference. Behind the excuses — learn to hear what’s really being said. This one-hour program was specifically designed for you, to help you get beyond the constant excuses and get to the real root of the problem. With the skills you learn here, you’ll be able to:

  • Hear the message behind the words
  • Eliminate excuse-causing behaviors in your team
  • Understand why not all excuses are created equal
  • And more!                     

October 31, 2014 | Group Goal-Setting & Project Planning | Max Muller, National Seminars | Newtown, CB113 | 2:00 - 3:30 p.m. | FREE WEBINAR

Some projects are either so big or so complicated that they require a project team for goal setting and planning, but this can lead to trouble. When lots of people are involved in a project, it can become paralyzed by its size. That is, with so many different people involved with different ideas and priorities, it can be difficult to agree on goals, much less the best way to accomplish them.

This webinar teaches you how to create goals that challenge you — and how to break those goals into manageable steps. It is designed to help your team plan projects more efficiently, leading to greater buy-in and better results, every time. Learn how to realistically estimate time frames and minimize distractions to make sure you stay on track using techniques like:

  • Setting the right tone for group goal-setting and project planning
  • How to blend individual goals and group goals so there’s no conflict
  • Turning objections into a part of the project planning process
  • And more!                 

November 3, 2014 | Telephone Skills for Administrative and Front-Desk Professionals | Jan Harrison, National Seminars | Leestown, M128 | 2:00 - 3:30 p.m. | FREE WEBINAR

You are the hub of the office — the front line of defense. The first person most people come into contact with and the real face of the company. You are vital, and the impression you make absolutely matters!

And you’re also really, really busy. You have to handle a high volume of callers, discovering what — and who — they need, all while juggling the requests of walk-ins, helping internal office staff, completing daily paperwork, and, lets face it, sometimes even trying to find the answers to questions that are just frankly bizarre. When you spend most of your day on the phone, balancing it all can be a real challenge!

So how do you make sure you always come across as friendly, professional, and helpful on the phone — even when you’re doing a million things and the world around you is begging for your attention?
This webinar shows you how to get to the root of why a caller’s calling the first time — so that you can eliminate the frustration of misdirected callers! You’ll be able to quickly and easily disarm difficult or annoyed people early on, so that you can actually help resolve their issues, getting them the information or person they need faster. And you’ll just have more pleasant telephone interactions — reducing your stress and improving the reputation of your organization at the same time.               

November 5, 2014 | Fall 2014 Speaker Series: Dr. Steven Pavey | Hosted by Students for Peace & Earth Justice | Cooper Campus, OB230 | 11:00 a.m. - 12:15 p.m.

Dr. Steven Pavey, anthropologist, will provide insights on Latin American immigration with his presentation, Brothers Crossing Borders: Eclipse of Dreams.

For more information, contact Rebecca Glasscock.                   

November 10, 2014 | Fall 2014 Speaker Series: Death Row Exoneree | Hosted by Students for Peace & Earth Justice | Cooper Campus, OB230 | 5:00 - 6:15 p.m.

Our speaker, a death row exoneree, wrongfully convicted and sentenced to death, comes to us through the Innocence Project and the ACLU.

For more information, contact Rebecca Glasscock.                 

November 13 - 14, 2014|Kentucky Convergence Conference | University of Louisville - Shelby Campus

The Kentucky Convergence Conference, a premier event for higher education professionals across the state of Kentucky, brings together professionals in information technology, online learning, and academic libraries from the public and private colleges and universities in Kentucky.

Sessions at the 2014 Kentucky Convergence Conference will focus on innovations in instructional technology, best practices for higher education technology support, current issues for academic librarianship, shared concerns for Kentucky institutions, and advances in online learning and instructional design. Presenters and attendees at the Kentucky Convergence Conference will include leaders, innovators, managers, and decision-makers from the Information Technology, Library, and Distance Learning units of Kentucky’s colleges and universities.

To register or learn more about the conference, go here.       

November 17, 2014 | Building Trust & Cooperation Across Organizational Lines | Charlotte Jonas, National Seminars | Leestown, M128 | 2:00 - 3:30 p.m. | FREE WEBINAR

Let’s face it, working with people from multiple departments and different functional areas can have unique challenges! Sometimes the people are great — but you still have to juggle conflicting priorities. Maybe you have to try to decipher the acronym-driven lingo of someone in another area. There’s even the very real risk of stepping into an interdepartmental ’turf war’! But in today’s results-driven world, it’s vitally important that everybody in the company be on the same page — and working together!

It’s no secret: if you want to be successful, you have to find ways to work effectively with people throughout your organization. That means eliminating distractions caused by people placing blame; fighting for control; or following one-sided agendas; and replacing them with communication, enthusiasm, and cooperation.

Get the most from diverse teams! Learn how to break down communication barriers that exist between people from different departments — whether they’re physical, mental, or verbal. Discover how to create an environment where everybody feels comfortable contributing — and people actually listen. Gain tips to resolve past differences between individuals and departments! Because when people from different departments work together successfully, you can finally get things done!                 

November 19, 2014 | How to Negotiate with Customers: Handling Unreasonable Demands | Drew Stevens, National Seminars | Leestown, M128 | 2:00 - 3:30 p.m. | FREE WEBINAR

Customer service reps are on the frontlines, communicating directly with customers every day, and they are increasingly thrust into negotiations with difficult and demanding customers without any formal negotiation training. In this webinar, customer service representatives will get the tools and techniques they need to handle unreasonable customer demands and negotiate an outcome with which everyone is satisfied. Customer service representatives will learn how to handle difficult customers, negotiate seemingly unreasonable demands, and find solutions so customer — and company — leave happy.              

November 20, 2014 | Fall 2014 Speaker Series: Jeff Scheff | Hosted by Students for Peace & Earth Justice | Cooper Campus, OB230 | 6:30 - 7:45 p.m.

Jeff Scheff, Director of Kentucky Heartwood, will present on Our Wildlands Legacy: A Preservationist’s Vision for Kentucky’s Daniel Boone National Forest.

For more information, contact Rebecca Glasscock.                  

November 21, 2014 | Dr. Jekyll and Mr. Hyde: Addressing Customer Behaviors | Miranda Hines, PD Manager | Leestown, M122A | 10:00 - 11:30 a.m.

Everyone has customers, whether that is a student, a colleague, or a community member. Sometimes, our interactions with those people leave us wondering what potion they drank to bring on the challenging behaviors we’ve all observed. This interactive training will identify some difficult customer behaviors, explore possible responses to those behaviors, and provide an opportunity to practice saying what you can do rather than saying "no".

Participation in this session is limited to accommodate discussion and activities. For more information, contact Miranda Hines.

To register for this session, go here.                 

November 24, 2014 | Setting Clear Goals & Performance Expectations for Employees | Raymond Santerini, National Seminars | Leestown, M128 | 2:00 - 3:30 p.m. | FREE WEBINAR

No one ever said management was easy. One of the toughest things a manager must do is clearly communicate goals and keep employees on track. Even when you feel like you’ve explained everything and you think that everyone is crystal clear about their roles and expectations, someone is bound to get derailed. Underperforming employees can be the most frustrating thing you have to deal with as a manager, and despite your best efforts, sometimes they just don’t seem to “get it.” On the flip side, no one likes being in a position where they don’t understand their roles or where they feel unappreciated. Most problems arise not because employees are intentionally sabotaging your project, but due to a communication breakdown.

So what do you do? In this webinar, you’ll learn techniques for clearly communicating expectations, as well as how to effectively follow up. By staying on top of the situation, you’ll ensure that goals are met, while heading off problems before they arise.           

December 12, 2014 | The Supervisors' Guide to Giving On-Target Directions, Helpful Feedback & Constructive Criticism | Pamela Jett, National Seminars | Newtown, CB113 | 2:00 - 3:30 p.m. | FREE WEBINAR

Communicating effectively with employees is one of the toughest jobs you face as a leader. If they don’t “get” what you need, they can’t give you what you want. Get super-effective techniques for becoming a more motivating, persuasive communicator. Learn secrets to having constructive “tough” conversations with employees. There are only a handful of leadership “musts” so critical that they can make or break your career: Communication skills rank top on the list of must-have skills for leaders!                 

February 19-21, 2015 | The Southeastern Writing Center Association 2015 Conference | Lipscomb University in Nashville, TN

The focus of this year’s conference is Identities in Consultation: Diversity in the South and Beyond.

What does it mean to be “southern” in a country where regionalism is becoming less important to identity and more important as a commodity? What does it mean to be a regional writing center when regionalism is not relative to the populations we service? How do we begin to understand emerging educational communities and their developing identities, which include new education standards, shifts in demographics, online instruction, and multimodal writing prompts that move students away from traditional writing tasks? What is the evolving function of a writing center to a generation of students who have spent their lives reading and blogging with their peers throughout the world?

In these new communities, we must revise our understanding and implementation of the roles we play as consultants, students, instructors, and administrators. Our developing identities will shape our pedagogy, expand our relevance to our Universities and colleges, and amplify the way writing centers operate in the academy.

Please join us as we explore identity and diversity in the writing center.

  • Deadline for proposals: October 10, 2014
  • Early Registration Ends: December 15
  • Late Registration Ends: February 6

To learn more, go here.                  

Ongoing | ADA Resources & Training | Southeast ADA Center | Free Online Resources and Webinars

The Southeast ADA Center, a member of the ADA National Network and a project of the Burton Blatt Institute (BBI) at Syracuse University, provides information, guidance and training on the Americans with Disabilities Act (ADA). They consist of ten regional ADA Centers and an ADA Knowledge Translation Center located throughout the United States (U.S.). They are not an enforcement or regulatory agency, but a helpful resource supporting the ADA's mission to "make it possible for everyone with a disability to live a life of freedom and equality."

To view these resources or register, go here.                    

Ongoing | Canvas Network

Canvas Network gives teachers, learners and institutions alike the place and platform to define the world of open online learning in a way that makes sense for everyone. It grows as teachers and learners apply it in individual ways and then share the results with the world.

Built on the same Canvas platform that millions already use to learn every day, Canvas Network will grow to be a gathering place for the open online courses, communities and collections that millions more will be able to use to evolve learning to meet their goals.

So take a course. Teach a course. Explore. Imagine.                             

Ongoing | CLEP Online Training Sessions

CLEP has launched a series of new professional development webinars. These free one-hour sessions are designed to meet the needs of faculty and testing professionals. Topics will be useful to those on campuses just beginning to use CLEP and to those who have more specific needs and questions.

To register for these sessions, go here.

Ongoing | Continuing Education and Professional Development| BCTC Workforce Solutions

Bluegrass Workforce Solutions provides continuing education, recertification, and relicensure courses for a variety of professionals. Continuing Education Units (CEU's) will be awarded for those courses and participants will receive a Certificate of Completion to be used for recertification/relicensure requirements. For more detailed information, visit the website or call (859) 246-6666.

Ongoing | Coursera | Free Online Courses

Coursera is a social entrepreneurship company that partners with the top universities in the world to offer FREE online courses for anyone to take. Their technology enables the best professors to teach tens or hundreds of thousands of students in an effort to give everyone access to the world-class education that has so far been available only to a select few. Their goal is to empower people with education that will improve their lives, the lives of their families, and the communities they live in. Courses include a wide range of topics, spanning the Humanities, Medicine, Biology, Social Sciences, Mathematics, Business, Computer Science, and many others. Whether you're looking to improve your resume, advance your career, or just learn more and expand your knowledge, there are multiple courses that you may find interesting.

To explore and register for a course, go here.               


EDUCAUSE® is a nonprofit association and the foremost community of IT leaders and professionals committed to advancing higher education. They help those who lead, manage, and use information technology to shape strategic IT decisions at every level within higher education. They view IT not only as technology, but as a system of people, processes, organizations, and challenges that are constantly evolving. Their programs and services focus on analysis, advocacy, community building, professional development, and knowledge creation to support the transformative role that IT can play in higher education. Finally, they offer many ways to help higher education professionals who use or manage information technology to keep up on trends and developments… many of which are provided online at no cost.

Find Adobe Connect technical requirements; past webinar archives; instructions for attending webinars using an iPhone, iPad, or Android-enabled device; and suggestions for making webinars a collaborative event on your campus on the EDUCAUSE Live! website.                        

Ongoing | Go2Knowledge Now Available 24/7!!!

Go2Knowledge is a new online resource that grants all BCTC faculty and staff unlimited access to 100+ professional development trainings with the click of a button. Full-time and part-time employees may access trainings on the following topics, at any time, day or night:

  • At-risk populations
  • Campus safety
  • Organizational development
  • Student success
  • Teaching & Learning
  • Technology

After completing each training, you may print a personalized certificate. Access instructions are available under Professional Development & Training in ITES.

*Please note: Each training is 1 ½ hours and may be paused for up to 3 hours. If your session times out, you may receive credit by restarting it, fast forwarding to where you left off, and finishing your training.                

Ongoing | ED2Go - Personal Enrichment/Professional Development Courses | BCTC Workforce Solutions

Online courses cover a variety of topics including accounting, personal finance, grant writing, computer skills, healthcare, sales and marketing, digital photography, starting your own business, health information management, creative writing, graphic arts, and web design, just to name a few. For more detailed information, visit the website or call (859) 246-6666.            

Ongoing | Friday Live! | Fridays, 2:00 - 3:00 p.m. | Free Online Sessions

FridayLive! is a free, interactive, Internet-accessible, multimedia weekly series offered by The Teaching, Learning, and Technology (TLT) Group. The TLT Group is a not-for-profit that helps college and university educators take advantage of changing technology so they can improve teaching and learning. As a non-profit, the TLT Group looks to enable collaboration, support, mutual understanding and communication among key stakeholders in an institution, and use evidence to make better decisions.

FridayLive! sessions alternate among a variety of topics: Dangerous Discussions, interviews, tech topics and tools. You can join FridayLive! on Fridays from 2:00 - 3:00 p.m. Eastern Time. Even though the session is free, we'd prefer that you register in advance, unless you are an individual member and hold a season FASTPASS. Room opens at 1:45 p.m. Main session from 2:00 to 2:55 p.m. Closing until 3:00 p.m. Afterthoughts until 3:30 p.m.

For more information or to register, go here.

Ongoing | Innovative Educators | Free Trainings

Innovative Educators is dedicated to providing superior training focused on critical issues facing students and educators today. Our primary goal is to provide the information, training, and skills necessary to implement positive change on a personal, professional, and institutional level. Complimentary webinars address topics such as service-based learning, rubrics, advising, use of open educational resources, student engagement, campus safety, and much, much more.

To view a complete list of these free trainings and to register, go here.

Ongoing | National Seminars Training | Limited Free Webinars - See below

National Seminars Training offers training on topics including Microsoft Office products, communication, conflict and confrontation, HR and ADA issues, project management, marketing, generational differences, and more. To view a complete list of these trainings, go here.

Limited access to webinars is available to BCTC at no cost. For more information and to recommend one of these webinars, please contact Miranda Hines.        

Ongoing | QEP/Read for LIFE Professional Development

Every semester, all faculty attend professional development related to reading across the disciplines. Faculty learn reading strategies to apply in their classroom, therefore directly enhancing what is offered to our students. Faculty and staff may attend a face-to-face workshop or meet their professional development goals on-line. Staff may attend professional development to enhance reading across college-level programs such as student advising and to improve student comprehension of important terms used in “BCTC Literacy” such as SAP, and FERPA. Either way, opportunities to learn more about this initiative are readily available to all.

For more information about live and online training opportunities, please go here.          

Ongoing | The Remote Advisor

The Remote Advisor is a new online tool that provides advising training to address working with students at a distance. This training satisfies a PD training requirement for faculty advisors.

To access this online tool, go here.                

Ongoing | WADA ADA Live! | Wednesdays, 1:00 – 1:30 p.m. | Free Online Sessions

WADA ADA Live! is a free monthly internet-based radio talk show to learn about the rights and responsibilities under the Americans with Disabilities Act (ADA). Sponsored by the Southeast ADA Center, mark your calendar to join this informative 30-minute discussion on the first Wednesday of each month, from 1:00pm-1:30pm. During each live show, real-time captioning is available.

You may submit questions and connect to each show through