Here you can find solutions to some common issues. If you need further assistance or if you have a problem that is not addressed here, feel free to Contact Us.
Please note: It is not advisable to give out your passwords, Social Security Number (SSN), Student ID number, or any other personal information to unknown recipients. To protect yourself from account hacking, identity theft, and/or fraud, please refrain from giving out your personal information to any unknown third parties.
You must register for classes before you can activate your student email. You can register for classes at the following link: http://students.kctcs.edu. To search the schedule of classes, please see the Registrar's Office website.
You can then activate your account via the User Account Center.
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To reset your password, you will need to go to the User Account Center and provide only two of the following four options when prompted:
Filling out more than two options will sometimes result in error.
For more information including instructions on how to reset your password, visit the Current Students page.
For more detailed instructions on these and other devices, visit the Microsoft Mobile Phone Setup Wizard.
You can find additional information about the new email setup on the KCTCS Email FAQ page.
If you have a smartphone that supports Microsoft Exchange Server, you can set up your phone to receive KCTCS email. Just follow the instructions for your device below.
Note: If you are a student or a faculty member that has been moved to the new email system, you will need to follow the instructions for "How to set up BCTC email on my smartphone (Student)" above or on the KCTCS email FAQ page.
To set up email on an Android based phone, follow the steps below:
On some Androids, it may ask about “ignoring invalid security certificates”. Choose "Yes" or check this option.
If you are having issues entering your Domain\Username name, make sure you are using a \backslash and not a /forwardslash.
If the you have a DROID 1 you will not be able to configure your email, as it doesn’t have the ability to ignore the security certificate.
To set up your email on an iPhone, please see the instructions below:
You will need to specify an SSL connection (choose Yes).
On a Blackberry you may need to use the Blackberry website (https://bis.na.blackberry.com/html) for your cell phone provider.
You must choose a Microsoft Exchange account:
Your account will become inactive after you graduate. You will have a certain amount of time right after you graduate before it will become inactive.
If you are having trouble logging into Blackboard, please note that KCTCS Blackboard will be unavailable every Sunday 1:00 a.m. to 5:00 a.m. EST for regularly scheduled maintenance.
For any other Blackboard related issue, you can contact them directly via their 24/7 toll-free Technical Support number: (866) 590-9238.
For any Blackboard related issue, you can contact them directly via their 24/7 toll-free Technical Support number: (866) 590-9238.
You can also visit their Support Center webpage.