Student Billing FAQs

• Can I pay my bill/tuition online?
• Do I have to pay for my classes when I register?
• I am a veteran. Do veterans get any special benefits?
• Do you offer a “Payment Plan” option?
• How do education tax credits work?
• How do I access the “Easy Help” link on the Higher One website?
• How do I contact Student Billing?
• If my tuition is being paid by a Third Party payer, who should I contact?
• I’ve not received my Higher One Debit Card, how do I get another card?
• What are the drop/refund dates?
• What are the hours of operation for Student Billings?
• What are the payment deadlines for upcoming semesters?
• What is the Student Financial Tuition/Fees Appeal process?
• What school code should I use for my FAFSA?
• What types of payment methods are available?
• When will I receive my refund check?
• Where are the BCTC Student Billing Offices located?
• Why are there additional fee charges on my account?

Can I pay my bill/tuition online?

Your tuition can be paid online. You may use your credit card or electronic check payments by logging into your PeopleSoft account at https://students.kctcs.edu/

Note: If you need help, please view the step by step directions to pay your bill online

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Do I have to pay for my classes when I register?

Yes - your payment is expected upon enrollment or you have anticipated aid that covers your charges. (Please refer to the BCTC Academic Calendar for payment deadlines)

To ensure that your financial aid is approved in time to meet payment deadlines, you must apply by March 15 for Fall semester, August 15 for Spring semester, and December 15 for Summer semester.

Note: Submission of your financial aid application and requested documentation after these priority dates may result in you having to pay for your classes out of pocket until your eligibility can be assessed.

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I am a veteran. Do veterans get any special benefits?

If you are a veteran of any war since 1917 and were a Kentucky resident during your service you may qualify for additional benefits. Please contact our Veterans’ Affairs Office at (859)246-6820 or you can email Alexander Desha at alex.desha@kctcs.edu

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Do you offer a “Payment Plan” option?

• BCTC offers a payment plan administered by Nelnet Business Solutions.
• Payments are automatically deducted from a bank account or credit card.
• The number of payments and amount of down payment vary, depending on when the agreement is submitted.
• The cost to participate in the plan will be $25.00 and this amount will be paid to Nelnet Business Solutions.
• The agreement and down payment (if required) must be completed and submitted online prior to payment deadline.
• For full details, pick up a payment plan brochure from the Student Billing Office.
• Any changes or termination of plan should be addressed at the Student billing Office.

Note: We do not offer payment plans for Fall II or Spring II or summer sessions.

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How do education tax credits work?

The Hope Scholarship and Lifetime Learning credits are subtracted from your taxes. They cover tuition and any costs you need to pay to enroll, except insurance, medical and health fees, room and board, transportation, or similar living expenses.

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How do I access the “Easy Help” link on the Higher One website?

To access the Higher One Easy Help link, please visit the Higher One Easy HelpSM our self-service database located at: http://www.KCTCSDebitCard.com

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How do I contact Student Billing?

Please contact the Student Billing Office at:

• Website: http://www.bluegrass.kctcs.edu/Student_Billing
• eMail: BL_STUDENTBILLING@KCTCS.EDU
• Phone: (859)246-6270

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If my tuition is being paid by a Third Party payer, who should I contact?

If your tuition is paid by an employer, Voc Rehab, Veterans Rehab, Scholarships, Awards of the State, or other third party means, you must confirm this with the appropriate documentation by the published deadline.

Note: Authorization forms can be faxed (859)246-4665 or by email to Linda.Terry@kctcs.edu.

If you have questions concerning Third Party payments you should contact the BCTC Third Party Representative located at the Cooper Campus in room 215 of the Oswald Bldg.

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I’ve not received my Higher One Debit Card, how do I get another card?

If you have never received your initial card because it was sent to the wrong address, please contact the Student Records Office to update your new address and to get a replacement card sent to you.

Note: Cards can only be mailed to the primary address listed on your account profile. There may be a fee associated with a replacement card.

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What are the drop/refund dates?

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What are the hours of operation for Student Billings?

Our Regular Student Billing Office Hours are:

• Monday - Thursday: 8:00a.m. - 5:00p.m.
• Friday: 8:00a.m. - 4:00p.m.

Note: During priority registration periods our office hours will be extended

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What are the payment deadlines for upcoming semesters?

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What is the Student Financial Tuition/Fees Appeal process?

The Tuition/Appeals form may be picked up in Student Records.

This Appeals process allows students to appeal tuition/fee charges under certain conditions. All charges must be appealed in writing and students will be notified of decisions in writing.

Written appeals must include the student’s full name, mailing address, social security number, and PeopleSoft ID number and the semester for which they are appealing.

Reasons for this appeal may include:

• Student never attended my classes
• Serious Injury or Illness
• Serious personal or family problems
• Serious financial problems

Note: If you received a federal financial aid refund check, you are not eligible to appeal tuition charges for that term.

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What school code should I use for my FAFSA?

BCTC’s School Code is "005244"

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What types of payment methods are available?

• Online payments are the quickest and most convenient way to pay
• Credit Card or electronic check, MasterCard, Visa, Amex, or Discover. We also accept cash, check or money order
• Credit Card or electronic check payments for full amount only may be made online by accessing your student account at https://students.kctcs.edu
• Payments must include student ID number and daytime phone number
• Mailed payments must be received in Student Billing Office by published deadline and mailed to:

BCTC – Student Billing Office
Leestown Campus
164 Opportunity Way
Lexington, KY  40511

Note: Mailed payments must be received in Student Billing Office by published deadline. You may also view types of payment methods at: http://www.bluegrass.kctcs.edu/Student_Billing/Method_of_Payment.aspx

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When will I receive my refund check?

Refunds are coordinated through Student Billing and are generally sent weekly. KCTCS has contracted with Higher One (an outside company that specialized in student refund payment services) to deliver all residual funds to students.

With Higher One you can request either direct deposit of your residual funds to a free Higher One account with a KCTCS debit card, direct deposit to your personal bank account, or request a paper check to be mailed to your address in PeopleSoft. Higher One ATMs are located on the Cooper Campus and the Leestown Campus.

To learn more about the KCTCS Easy Refund Program and the selection process, visit the BCTC Student Billing or go to the Higher Once Debit Card website at http://www.KCTCSDEBITCARD.com

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Where are the BCTC Student Billing Offices located?

Our Student Billing office is located at:

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Why are there additional fee charges on my account?

Description of our additional fee charges:

• Security Fees - A security fee of $25 is assessed to all BCTC students every semester, regardless of number of hours enrolled. The fee is used to offset the costs of security in all college facilities, including security personnel, equipment, and lighting.
• Late Fee - A late fee of $50.00 is assessed to all accounts not paid by the published deadline.
• Reinstatement Fee - A $75.00 fee will be assessed to any student who requests reinstatement if removed from classes due to non-payment.
• Professional Liability Insurance - A $20.00 charge per year will be collected from those students enrolled in programs that require professional liability insurance.
• Insufficient Funds Charge - A $25.00 charge will be assessed for each check returned due to insufficient funds.
• Delinquent Accounts - will be sent to the Kentucky Department of Revenue, which will charge additional charges.

Note: All fees are Non-refundable

Important Note

Once you enroll you become financially obligated. If you do not plan to attend a class, you must officially withdraw.

• Make sure your KCTCS student email account is activated at all times.
• All college correspondence, including bills, will be sent to your student email account.
• Remember to update your address information in Student Records or Online at the following PeopleSoft URL address: https://students.kctcs.edu

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