ConceptKCTCS/KCTCSConcept Faculty/Staff Email Help | KCTCS

Important Notice

alert iconAll BCTC campuses and sites will close at 12:00 p.m. on Friday, April 18 (institutional closing).
[More Info]
KCTCS Email banner showing a cursor-shaped cloud on a blue sky background

Faculty/Staff Email Help

Frequently Asked Questions

What are the mailbox size allocations?

Faculty/Staff mailboxes are granted 50 GB mailboxes.  Warnings that you are reaching your limit will begin appearing at 49.8 GB.  At 49.9 GB, you will no longer be able to send new emails.  At 50 GB, you will no longer be able to send or receive new emails.

I am receiving warnings that my mailbox is approaching, or has reached the maximum size. What should I do?

Inbox (including any subfolders), Calendar, Sent Items, & Deleted Items all contribute to the total size of your mailbox.  If you are nearing the size limit, or have already reached the size limit, you will need to reduce the size of your mailbox.  The following actions can help reduce your mailbox size:

  1. Delete old Inbox items that are no longer needed
  2. Delete old Sent Items
  3. Find emails that contain attachments, save the attachment with your other documents and delete it from the email
  4. Delete old Deleted Items, or empty the Deleted Items folder altogether.  (Since deleting items from other folders will send them to the Deleted Items folder, this step should always be last.)

How do I sync email to my mobile device?

The instructions below provide general guidance for both iPhone and Android.  Keep in mind that the instructions are not version specific, so depending on which version of mobile device you use, some options may vary.

NOTE: All KCTCS owned devices should be password, or PIN protected.  In addition, any personal device that is configured to receive mail from KCTCS.edu may be required to set an unlock PIN.  It is the responsibility of all Faculty, Staff, and Students to responsibly maintain confidential information in a secure manner regardless of method of access. 

General iPhone Configuration

  1. From Settings, select Mail Contacts Calendar
  2. Select Add Account
  3. Select Microsoft Exchange as the account type
  4. Enter your email address, Username, & Password using your full email address in the username field.  Leave the domain field blank.
  5. If prompted that settings could not be determined, click Continue
  6. If asked for server name, enter outlook.office365.com
  7. Save the configuration
    NOTE: If you elect to sync Contacts, it is recommended that you also select "Keep on my iPhone" to avoid contact deletion.

For more information see the graphical walkthrough - Set Up Office 365 Email on iOS. Users with iPhones and iPads can also use OWA (Outlook Web App). For more information, check out Set Up Email on OWA

General Android Configuration

  1. Navigate to Account Settings, and select Add Account
  2. Choose Microsoft Exchange Activesync or "Corporate"
  3. Enter your email address and password and select Manual Setup
  4. If prompted to accept the Activation Agreement, select Yes 
  5. In the Domain\Username field, enter your full email address
  6. Enter your password in the Password field. 
  7. Enter outlook.office365.com in the Server field
  8. Select the "Use Secure Connection" checkbox
  9. If prompted that "Outlook.com must be able to remotely control security features", select Yes
  10. Set any account options required
  11. Name your account
  12. If prompted to "Update Security Settings", click Activate

For more information see the graphical walkthrough - Set Up Office 365 Email on Android.

How do I change my password?

If you are on campus and connected to the network, your password can be reset by pressing CTRL+ALT+DELETE, then choosing "Change Password".

While off campus, your password can be changed through the Password Reset Portal.

Password Reset Portal

Note: This option requires that you create an account prior to needing a password change.  An account can be created by visiting the website https://pwreset.kctcs.edu and logging in with your current username and password.

  1. Log into the Password Reset Portal (https://pwreset.kctcs.edu)
  2. Confirm your login picture and password
  3. Click "Change My Password"
  4. Follow the prompts to change your current password.