superhero on a cartoon style background that says SNAP!

KCTCS Safety Notification Alert Process (SNAP)

Minutes Matter — Get SNAP Messages Quickly by E-mail, Text or Call

SNAP is the official Safety Notification Alert Process for the Kentucky Community and Technical College System (KCTCS). SNAP alerts users to on-campus emergencies and college closings or delays for all 16 KCTCS colleges and the System office.

With SNAP you can:

  • Find out if classes are cancelled or delayed due to weather, power outages or other unexpected events impacting campus.
  • Get severe weather notifications so you can take shelter when a storm hits.
  • Receive emergency messages when something or someone could be a threat to your personal safety.

SNAP FAQs

Q: Do I need to sign up for SNAP to receive messages?

Beginning February 15, 2013 if you are a current KCTCS student or employee, your kctcs.edu e-mail and the preferred and mobile phone numbers listed in your college records are automatically registered to receive SNAP messages.

The same contact information that is used to inform you of academic/employment questions or concerns will now also be used to notify you if there is a weather emergency, safety threat or campus closing/delay.

To make sure you are receiving messages at your current phone number or e-mail address:

  • STUDENTS — Update your contact information by logging on to the Student Self-Service Center at students.kctcs.edu. SNAP notifications are automatically sent to students’ registered e-mail addresses.  Students will also receive calls to the phone number listed as "preferred" in your contact information (you have the option of adding a home or cell number). Text messages are automatically sent to any cell phone listed in your registered contact information.

  • KCTCS EMPLOYEES — All KCTCS employees will receive SNAP messages automatically sent to their kctcs.edu e-mail address, desk (VOIP) phone, and cell phone number listed in PeopleSoft.  Employees can update and verify personal contact information in PeopleSoft at employees.kctcs.edu
    To sign up to receive messages at a home number or additional cell phone please use the self-subscriber site here.  Self-subscribers can also choose to receive messages from additional colleges, system office, etc.

** Please provide a complete 10 digit phone number with area code (example: 859-123-4567)

Are you a parent, board member or community member interested in receiving SNAP emergency messages from a KCTCS college? Sign up to receive notifications here.

Need help signing up? View the demo and step-by-step instructions here (PDF).

Q: My home phone is listed in my college contact information record, how can I still get text messages?

If you would like to add a cell phone to receive text messages, you can add a cell phone number in the cell/mobile field under contact information in the Student/Employee Self-Service Center and SNAP messages will automatically be sent to you by text message OR you can create a new account here and add a cell phone number to receive text notifications using our self-subscriber site.

Q: Can I sign up to receive SNAP messages at additional numbers or e-mail addresses not in my student/employee information?

Yes. If you would like SNAP messages to be sent to an e-mail address or phone number not listed in your student or employee records you can create a new account here.

Please note: All contact information entered into a user created account will remain in the system and you will continue to receive messages until the account is deactivated or the contact information is edited.

Q: I’m not (or never have been) a student or worked at a KCTCS College why am I getting these calls?

We’re sorry you are getting these calls in error, all of the numbers in the system are pulled from contact information submitted by students when they register for classes or employees when they are hired by KCTCS.  Occasionally there are numbers listed that are incorrect or outdated.

In some cases a student who is registered for a class for a short period of time, including online and workforce solutions students, is still listed as registered for the entire semester or term.  At the end of the semester/term your contact information will be automatically deleted from the system. To unsubscribe from unwanted messages please follow the opt-out instructions below. (Please allow 2-3 business days to process the request, especially during peak severe weather times)

Q: What if I want to opt-out of receiving SNAP messages?

You do have the option to unsubscribe from SNAP text or e-mail messages.

To stop SNAP text messages:

  • Text STOP from your cell phone to 68453 or reply STOP to a SNAP message.
  • For help information at any time, text HELP from your phone to 68453.

To stop SNAP e-mail messages:

  • At the bottom of your SNAP e-mail, click "Unsubscribe" to stop messages to that e-mail address.

To unsubscribe from SNAP phone calls:

  • Fill out an unsubscribe request here. Please include your name, the phone number where you are receiving calls and an e-mail address to contact you if we need additional information.  
  • Please allow 2-3 business days to process the request (Especially during peak severe weather times)

NOTE: If you were a KCTCS student or employee (prior to February 2013) who signed up to receive messages and you would like to stop all phone, e-mail and text messages login to your account here. Under "My Account" click "Permanently close my account".

Having trouble accessing your account? Contact us here.

If you are not a KCTCS student or employee and are receiving unwanted SNAP messages, a wrong or outdated number may have been entered into the alert system. Please contact us here.  Include your name, the phone number where you are receiving calls and an e-mail address to contact you if we need additional information. (Please allow 2-3 business days to process the request) 

Q: Can I receive SNAP messages if I am not a student or employee at the college?

Only currently enrolled KCTCS students or employees will receive automatic messages sent from your college using SNAP. If you created your own SNAP account prior to February 15, 2013 you will continue to receive messages until the account is closed. If you are not a current student or employee but would like to sign up to receive notifications, you can create a new account here.

Are you a parent, board member or community member interested in receiving SNAP emergency messages from a KCTCS college? Sign up to receive notifications here.

Need help signing up? View the demo and step-by-step instructions here (PDF).

Q: I signed up to receive SNAP messages but I no longer want to receive any messages how do I close my account?

Using your registered e-mail and password, login to your account here. If you want to close the account under "My Account" click "Permanently close my account". To make changes to your account click "Contact Info". Under "Notification Preferences" delete the phone number or e-mail account you no longer want subscribed to SNAP messaging. If you forgot your password you can reset your password here

Having trouble accessing your account? Contact us here.

Q: Will I be charged for text messages sent by SNAP?

All applicable charges and fees set by your cell phone carrier will apply. If you have unlimited texting or free incoming messages there will be no additional charge for a SNAP SMS Text.

If you have limited text messaging on your account and you have reached your maximum messages during a billing period, your cell phone carrier may charge you for an additional message.

To stop text messages, text STOP from your cell phone to 68453 or reply STOP to any SNAP message you receive.

Q: What if I want to receive messages from more than one college?

SNAP will automatically send messages from any college where you are currently a student or employee. If you would like to expand the list to include more than one KCTCS college you can subscribe to additional college alerts. create a new account or login to your account here. Click "Contact Info". Under "Interests" check the name(s) of the colleges you choose to send SNAP messages to you.

 

 

Q: Still have SNAP questions?

Contact us here.  Please include your full name, e-mail address where we can send replies AND your full 10-digit phone number where messages are sent.