Upcoming Network Outage / Service Delay

alert icon (1) Upcoming Network Outage: On Saturday, August 5th from 7:30AM to roughly 5:00PM, many of our servers and services will be unavailable due to extensive electrical work in the main server room at Newtown Campus. Network and phone service may also be disrupted during this time. (2) Service Delay: We are currently experiencing longer load times for our online application. We apologize for this delay and appreciate your patience.
More details about the upcoming network outage

Technology Support and Usage

Responsible Unit: Information Technology Services

IT Assistance Requests

BCTC faculty and staff may request IT Support through submission of a Work Order. To submit a work order, visit ITES at https://ites.bluegrass.kctcs.edu and select IT Services - Assistance Request or call the IT Help Desk at (859) 246-4600.

Instructional Media Usage

If employees are planning on using AV equipment, they should contact the IT Help Desk or submit an "IT Services - Assistance Request" on ITES to arrange a demo with the Instructional Media area.

New Employee Hires

When a new BCTC employee is hired, a new employee form must be completed. To submit a New Employee Technology Request, visit ITES at https://ites.bluegrass.kctcs.edu and select New Employee Technology Request or call the IT Help Desk at (859) 246-4600. To ensure timely access is provided to the required services, the New Employee information form must be submitted a minimum of two weeks prior to the anticipated hire date.