Technology Support and Usage
Responsible Unit: Information Technology Services
IT Assistance Requests
BCTC faculty and staff may request IT Support through submission of a Work Order. To submit a work order, visit ITES at https://ites.bluegrass.kctcs.edu and select IT Services - Assistance Request or call the IT Help Desk at (859) 246-4600.
Instructional Media Usage
If employees are planning on using AV equipment, they should contact the IT Help Desk or submit an "IT Services - Assistance Request" on ITES to arrange a demo with the Instructional Media area.
New Employee Hires
When a new BCTC employee is hired, a new employee form must be completed. To submit a New Employee Technology Request, visit ITES at https://ites.bluegrass.kctcs.edu and select New Employee Technology Request or call the IT Help Desk at (859) 246-4600. To ensure timely access is provided to the required services, the New Employee information form must be submitted a minimum of two weeks prior to the anticipated hire date.