Technical Support

Ways we can assist you

We want to ensure exceptional service to everyone! Information Technology Services offers complete technical help at all campuses. This includes desktop support, open lab services, printing support, and more. We also provide an online helpdesk to submit a request at your convenience. 

Assistance By Phone

IT Services has consolidated the Help Desk numbers at all campuses into one centralized phone number. For assistance at any campus, please call:

(859) 246-4600 or x64600

If you are outside of the Lexington area, call us toll-free at:

(866) 774-4872 (dial x64600)

Distance Learning Assistance

• BCTC Student Technical Support: (859) 246-4600
  
• The User Account Center (new window)
  
• The GO KCTCS! 24/7 Blackboard Technical Help Desk is available 24 hours a day, seven days a week. (855) 246-2477
  
• BCTC - GO KCTCS! Student Service Center (new window)

For more information contact:

• BCTC IT Support Center at (859) 246-4600
• Or, email BL-ITSupport@kctcs.edu

Online Students - Before You Begin

Complete the following tasks to ensure you are able to access content.

• Check Browser Compatibility (new window)

Spring 2025 Open Lab Hours

Open Labs are closed on the following academic holidays:

• January 20th - Martin Luther King, Jr. Day
• February 17th – President's Day
• April 18th - Good Friday

Hours are adjusted to 8:00-4:30 on the following days:

• January 6th-10th
• March 17th-21st – Spring Break