Technical Support | BCTC

Technical Support

In order to ensure exceptional service to all employees and students, Information Technology Services offers complete technical services at all campuses, including desktop support, open lab services, printing support and more. We also offer an online helpdesk to submit a request for assistance at your convenience. 

Assistance By Phone

IT Services has consolidated the Help Desk numbers at all campuses into one centralized phone number. For assistance at any campus, please call:

(859) 246-4600 or x64600

If you are outside of the Lexington area, call us toll-free at:

(866) 774-4872 (dial x64600)

Spring 2021 Open Lab Hours

  • Monday - Thursday: 8:00 a.m. to 5:00 p.m
  • Friday: 8:00 a.m. to 4:30 p.m.
  • Saturday: Closed
  • Saturday: Closed
  • Monday - Thursday: 8:00 a.m. to 6:30 p.m.
  • Friday: 8:00 a.m. to 4:30 p.m.
  • Saturday: Closed
  • Sunday: Closed
  • November 23-25: 8:00 a.m. to 4:30 p.m.
  • December 14-17: 8:00 a.m. to 4:30 p.m.
  • Monday - Thursday: 8:00 a.m. to 5:30 p.m.
  • Friday: 8:00 a.m. to 4:30 p.m.
  • Saturday: Closed
  • Sunday: Closed
  • Monday - Thursday: 8:00 a.m. to 4:30 p.m.
  • Friday: 8:00 a.m. to 4:00 p.m.
  • Saturday: Closed
  • Sunday: Closed
  • Monday - Thursday: 8:00 a.m. - 4:30 p.m.
  • Friday: 8:00 a.m. - 4:00 p.m.
  • Saturday: Closed
  • Sunday: Closed
  • Monday - Thursday: 8:00 a.m. to 4:30 p.m.
  • Friday: 8:00 a.m. - 4:00 p.m.
  • Saturday: Closed
  • Sunday: Closed

Open Labs will be closed on the following academic holidays

  • December 18th – January 4th, 2021
  • January 18th – Martin Luther King, Jr. Day
  • February 15th – President’s Day
  • April 2nd – Good Friday

Alternate times on the following dates for Leestown, Newtown and Cooper Open Computer Labs

  • January 4th-8th 8:00 am – 4:30 pm
  • March 15th-19th 8:00 am – 4:30 pm - Spring Break