Technical Support
Ways we can assist you
We want to ensure exceptional service to everyone! Information Technology Services offers complete technical help at all campuses. This includes desktop support, open lab services, printing support, and more. We also provide an online helpdesk to submit a request at your convenience.
Assistance By Phone
IT Services has consolidated the Help Desk numbers at all campuses into one centralized
phone number. For assistance at any campus, please call:
(859) 246-4600 or x64600
If you are outside of the Lexington area, call us toll-free at:
(866) 774-4872 (dial x64600)
Distance Learning Assistance
- BCTC Student Technical Support: (859) 246-4600
- The User Account Center (new window)
- The GO KCTCS! 24/7 Blackboard Technical Help Desk is available 24 hours a day, seven
days a week. (855) 246-2477
- BCTC - GO KCTCS! Student Service Center (new window)
For more information contact:
- BCTC IT Support Center at (859) 246-4600
- Or, email BL-ITSupport@kctcs.edu
Online Students - Before You Begin
Complete the following tasks to ensure you are able to access content.
Spring 2024 Open Lab Hours
- Monday – Thursday: 8:00 a.m. to 6:00 p.m.
- Friday: 8:00 a.m. to 4:30 p.m.
- Saturday: Closed
- Sunday: Closed
- Monday-Thursday: 8:00 a.m.-7:00 p.m.
- Friday: 8:00 a.m.-4:30 p.m
- Saturday: Closed
- Sunday: Closed
- Monday-Friday: 8:00 a.m.-4:00 p.m.
- Saturday: Closed
- Sunday: Closed
- Monday-Friday: 8:00 a.m.-4:00 p.m.
- Saturday: Closed
- Sunday: Closed
- Monday-Friday: 8:00 a.m.-4:00 p.m.
- Saturday: Closed
- Sunday: Closed
- Monday – Thursday: 8:00 a.m. to 8:00 p.m.
- Friday: 8:00 a.m. to 4:30 p.m.
- Saturday: Closed
- Sunday: Closed
- Monday-Friday: 8:00 a.m.-4:00 p.m.
- Saturday: Closed
- Sunday: Closed
Academic Holidays
Open Labs are closed on the following academic holidays:
- January 15th – Martin Luther King, Jr. Day
- February 19th – President's Day
- March 15th – Spring Break
- March 29th– Good Friday
Exceptions
Hours are adjusted to 8:00 a.m.-4:30 p.m. on all campuses on the following days:
- January 2nd – January 5th
- March 11th – March 14th – Spring Break