Troubleshooting Access To Blackboard
I am Unable to open the Blackboard Website
Be sure that you are using the correct link to Blackboard.
NOTE: Students sometimes bookmark out-of-date links.
Sometimes a Web browser malfunctions. It is good practice to have at least two different Web browsers available to you. If you have not already, download and install Mozilla Firefox and Google Chrome. Both are free.
Restarting your computer resolves many computer problems.
Use the User Account Center to change/update your password. Outdated/expired passwords will prevent Blackboard access.
Periodically, Blackboard is unavailable due to regularly scheduled maintenance. The maintenance schedule appears on the main Blackboard page.
Blackboard outages are posted to the college home page.
If all else fails, contact the Blackboard Technical Help Desk website or by phone: (855) 546-2282.
I cannot find a specific Course Shell in Blackboard
Instructors must update Blackboard settings in order to make their course available to students. If your course is unavailable for this reason, contact your instructor; you will find your instructor's email address in Student Self-Service.
Typically, instructors do not make their course available until the start of classes so be sure to check the official start time for your class. Note: students enrolling in BCTC's 12-Week semester will not find their course available until a month after the start of the 15 week semester.
Some instructors do not use Blackboard to teach their online classes. Many BCTC Math instructors use MyMathLab; similar products are used in other disciplines. Contact your instructor about what software is used to teach your class.
Course Missing
It takes one day from when students enroll in Self-Service until students gain access to the Blackboard Course shell.
Students lose access to a Blackboard Course shell when they are dropped for non-payment or for failing to attend or participate in class during the first week of classes.
