Strategic Plan

Key Performance Indicator(s)

• Application-to-Enrollment Yield Rate

Action Plan Strategies

1.1.1 Improve coordination across admissions, advising, financial aid, and student billing to provide clear, consistent, and timely information, delivered through services that are available when students need them, to support a smoother enrollment experience for all students.

1.1.2 Expand and enhance communications for affordability supports, including scholarships, grants, dual credit savings, and zero- or low-cost learning materials, using student centered messaging aligned to common enrollment scenarios (e.g., first-time student, readmit, transition from dual credit).

Key Performance Indicator(s)

• Access-Focused Enrollment

Action Plan Strategies

1.2.1 Expand evening, weekend, and hybrid/online course and program offerings, particularly in high-demand pathways, and clearly communicate options to students entering from multiple starting points.

1.2.2 Ensure consistent access to advising, financial aid, and student support services across campuses and modalities, including availability that meets the needs of working and nontraditional students.

1.2.3 Expand prison education programming to support credential attainment and workforce readiness.

Key Performance Indicator(s)

• Academic Year Enrollment
• Dual Credit Matriculation Rate

Action Plan Strategies

1.3.1 Enhance coordinated outreach to high schools, adult learners, and community partners to provide clearer information about programs, next steps, and enrollment expectations.

1.3.2 Clarify, strengthen, and promote educational pathways and outcomes, including dual credit, 2+2 agreements, workforce pathways, and evolving transfer models, using clear examples and success stories to show students how programs connect to credentials and careers.

1.3.3 Implement targeted recruitment and yield efforts, using personalized communication and follow-up to support students from initial interest through enrollment.

Key Performance Indicator(s)

• Course Success Rates

Action Plan Strategies

2.1.1 Strengthen proactive academic advising and early support practices, including timely faculty feedback and peer support models, to help students understand course expectations, stay on track academically, and make timely adjustments when challenges arise.

2.1.2 Expand access and awareness of academic support services, including tutoring, library services, and learning resources.

2.1.3 Use course-level and program-level data to identify patterns in student performance and target instructional and academic support improvements.

Key Performance Indicator(s)

• Graduation Rate
• Transfer Rate
• Job Placement Rate
• Targeted Industry Sector Credentials Awarded

Action Plan Strategies

2.2.1 Ensure programs include clear degree maps and structured pathways that support efficient progression, reduce excess credits, and align with transfer and employment requirements.

2.2.2 Strengthen career services and employer engagement, including work-based learning, internships, and career exploration, to help students connect credentials to employment and livable wages.

2.2.3 Improve clarity around transfer requirements and articulation agreements to support successful transfer and minimize credit loss.

Key Performance Indicator(s)

• Retention Rate

Action Plan Strategies

2.3.1 Expand coordinated student support services that address nonacademic needs such as food insecurity, childcare, transportation, access to technology, and mental health.

2.3.2 Increase student engagement and sense of belonging, including intentional engagement strategies for online learners, through co-curricular opportunities and meaningful connections with faculty, staff, and peers.

2.3.3 Improve awareness and utilization of student support services through clear communication, proactive outreach, effective referral processes, and timely guidance around academic and financial requirements.

2.3.4 Utilize student service participation data (Penji) to identify and scale services and supports associated with improved retention and completion outcomes.

Key Performance Indicator(s)

• Employee Retention Rate

Action Plan Strategies

3.1.1 Align hiring, onboarding, and role expectations with institutional priorities by focusing recruitment and position design on high-impact instructional, advising, resource development, and student support functions.

3.1.2 Provide professional development and cross-functional collaboration opportunities that strengthen institutional effectiveness and support evolving student needs.

3.1.3 Align staffing models and workloads with enrollment patterns, program demand, and service expectations.

Key Performance Indicator(s)

• External Funding Dollars Secured Annually
• Total Bad Debt Expense

Action Plan Strategies

3.2.1 Prioritize budget and resource allocation decisions that directly support access, student success, high-demand programs, and external funding capacity.

3.2.2 Expand external funding and partnership opportunities, including grants, employer partnerships, and philanthropy.

3.2.3 Strengthen alumni engagement to support fundraising, partnerships, and student opportunities, including internships, work-based learning, mentoring, and program engagement.

Key Performance Indicator(s)

• Faculty, Staff, and Student Survey Responses (by Campus)
• Program Accreditation Reports

Action Plan Strategies

3.3.1 Ensure facilities and learning spaces across all campuses are safe, modern, and aligned with instructional and workforce needs, including labs, classrooms, and student spaces.

3.3.2 Expand and maintain technology infrastructure to support online learning, instructional innovation, and operational efficiency across all locations.