How to Pay My Bill

You can pay with your KCTCS Debit Card, Visa, MasterCard, Discover, American Express, or by check (e-check) at our secure Self Service web address. For best results, please use Edge or Firefox browser.

How to make an online payment

1. From the Student Homepage, Click on the Account Balance tile
   
   
2. From the menu on the left, click Make a Payment
   
   
3. Select the Payment Method from the drop down list, then click the Confirm button. In this example, a credit card payment will be selected. Note: Follow the Steps on the screen. Each Step must be completed before proceeding to the next.
   
   
4. From the list of displayed charges, indicate the payment amount for each outstanding charge, or click the Confirm button to pay all charges and proceed to the next step.
   
   
5. Confirm the total payment amount displayed and click the
   Confirm button
   
   
6. The Third Party page will display. Follow the steps to enter the credit card account number, name on card, expiration date and security code, clicking Continue to navigate.
   
   
7. The Payment Summary will display. If the information is accurate, click Submit.
   
   
8. The Payment Result screen will display with Confirmation Details. After viewing, click the Exit button in the upper left hand corner.
   
   
9. The Account Balance screen will display, indicating balance has been paid.
   
   
10. Click the Home icon to return to the Student Homepage.

 

1. Disable Pop-Up Blockers.

2. From the Student Homepage, Click on the Account Balance tile.

3. From the menu on the left, Click on Make a Payment

4. From the drop-down menu, select "Set up Official Payment Plan"

5. Click Confirm (Ensure Pop-up Blockers are disabled)

6. From this point, you will Create an Account with NBS. The payment plan is not complete until the student reads and accepts the terms & conditions, clicks the Authorize button, and receives a confirmation. 

If you’re having trouble with your online payment, try these tips:

1. Clear your cache, close your browser, and reopen. 
   
   1. See below for 'Clearing Cache Instructions'.
2. Make sure to directly access your Student Account.
3. Disable popup blockers and cookies. Learn how through The Learning Center:
   
   1. Login to The Learning Center.
   2. In the “Training Topics” dropdown menu, select “PeopleSoft Campus Solutions”.
   3. Then search for “Popup Blocker Instructions” in the search bar.
   4. Click on the Popup Blocker Instructions document.
4. For technical support, please contact our helpdesk at 859-246-4600
5. If you continue to have trouble making online payment, please email the Bursar Office and one of our Student Financials Representatives will promptly assist.

Clearing Cache Instructions

Odd errors can sometimes occur when using PeopleSoft. These errors may be due to an internet browser cache issue. Use the following instructions to clear the cache.

Mobile Browsers

Android

The steps to clear your cache, cookies, and history may differ depending on the model of your Android device and your preferred browser. However, you should be able to clear your cache and data from your application management settings menu:

1. Go to Settings and choose Apps and then tap Application Manager.
2. Select All apps.
3. In the list of installed apps, find and tap your web browser. Tap Storage or Clear Data and then Clear Cache.
4. Exit/quit all browser windows and re-open the browser.

Chrome for Android

1. Touch Chrome menu > Settings.
2. Touch (Advanced) Privacy.
3. Touch Clear browsing data.
4. Exit/quit all browser windows and re-open the browser.

Safari (Apple iOS)

1. Open your Settings app.
2. Tap Safari.
3. Tap Advanced.
4. Tap Website Data and Remove all Website Data.
5. Confirm Action.
6. Exit/quit all browser windows and re-open the browser.

Chrome for iOS

1. Touch Chrome menu > Settings.
2. Touch Privacy.
3. Choose the data type you want to clear (cookies and site data are recommended).
4. Touch Clear Browsing Data.
5. Confirm action.
6. Exit/quit all browser windows and re-open the browser.

DESKTOP BROWSERS

Chrome

1. In the browser bar, enter: chrome://settings/clearBrowserData. An alternate way to access the cache is to click the Customize and Control button near the top right of the Chrome window and select Settings and then scroll down and click on Clear Browsing Data.
2. Select the following:
   1. Browsing history
   2. Download history
   3. Cookies and other site and plug-in data
   4. Cached images and files
3. From the Clear the following items from: drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time.
4. Click Clear browsing data.
5. Exit/quit all browser windows and re-open the browser.

Firefox

1. From the History menu, select Clear Recent History. If the menu bar is hidden, press Alt to make it visible.
2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
3. Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
4. Click Clear Now.
5. Exit/quit all browser windows and re-open the browser.

Microsoft Edge

1. In the top right, click the Hub icon (looks like three horizontal lines).
2. Click the History icon, and then select Clear all history.
3. Select Browsing history, then Cookies and saved website data, and then Cached data and files. Click Clear.
4. After the "All Clear!" message appears, exit/quit all browser windows and re-open the browser.

Internet Explorer 9 and higher

Note: As of January 12, 2016, Microsoft has ended support for Internet Explorer versions prior to version 11. We strongly recommend that you upgrade to the most up to date Internet Explorer version.

1. Select Tools (via the Gear Icon) > Safety > Delete browsing history
2. If the menu bar is hidden, press Alt to make it visible.
3. Deselect Preserve Favorites website data, and select:
   • Temporary Internet files or Temporary Internet files and website files
   • Cookies or Cookies and website data
   • History
4. Click Delete. You will see a confirmation at the bottom of the window when the process is complete.
5. Exit/quit all browser windows and re-open the browser.

Opera

1. From the Opera menu, select Settings, and then Delete Private Data.
2. In the dialog box that opens, select the items you want to clear, and then click Delete.
3. Exit/quit all browser windows and re-open the browser.

Safari
Safari 8 

1. From the Safari menu, select Clear History and Website Data.
2. Select the desired time range, and then click Clear History.
3. Go to Safari > Quit Safari or press Command-Q to exit the browser completely.

Safari 7 and below

1. From the Safari menu, select Reset Safari....
2. Select the items you want to reset, and then click Reset. As of Safari 5.1, Remove all website data includes both cookies and cache.
3. Go to Safari > Quit Safari or press Command-Q to exit the browser completely.

Please make checks payable to BCTC, include your student ID on check, cashier check, or money order, and mail to:

BCTC Bursar Office
500 Newtown Pike
Lexington, KY 40508

Cash, check, cashier check, money orders, debit card, Visa, Mastercard, Discover, and American Express are accepted at our Bursar Office located in The DEN on our Newtown Campus:

BCTC Bursar Office
500 Newtown Pike
Lexington, KY 40508

From the Student Homepage:

1. Click on the Account Balance tile.

2. From the menu on the left, click on Select Refund Preference. 

3. Click to setup your Bank Mobile Profile. 

KCTCS has partnered with BankMobile Disbursements to process student refund payments. Students are required to choose from one of the following three options for receiving refunds due to them:

1. ACH transfer to a bank account of their choice,

2. Paper check mailed to the student address on file,

3. Refund to a BankMobile Vibe account.

Refunds are processed every Thursday. Check your refund preference by logging into your Bank Mobile account at www.VibeAccount.com.

For questions, call BankMobile at 1-866-629-4368.

• (855) 246-2477
• BL-BursarOffice@kctcs.edu